Case Study
La Casita Dulce
Transforming organizational culture through customer service and conscious leadership
About the company
La Casita Dulce Preschool Center, an early childhood education organization with two centers and a team of approximately 20 people.
The challenge
Some of the key challenges identified were primarly related to:
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Staff burnout
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Absenteeism
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Communication difficulties between supervisors and employees
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A general lack of empowerment and commitment.
In addition, there was a need to strengthen the processes for recruitment, evaluation, and defining leadership roles.
The intervention: “Customer-Centered” Workshop
Through an organizational support program that began in August 2025 and continues to this day, two in-person workshops were offered: one focused on personal development and self-worth, and the other on teamwork and strategy using Design Thinking.
We've also provided three consulting sessions and an organizational assessment. This process allowed for addressing key issues such as:
Organizational culture
Internal communication
Role clarity
This was accomplished by integrating an external perspective with practical tools and human support.
Changes and results
The team demonstrated greater commitment, a notable improvement in the work environment, and concrete progress in the organizational structure, including the appointment of a new director at one of the centers and the design of new processes and clear lists of responsibilities for key positions.
According to the team itself, “what was resistance is gone,” reflecting a positive shift toward openness and a willingness to grow. This support has allowed the organization to navigate its growing pains with greater clarity, alignment, and conscious leadership.
Key insights and reflections
The participants explain that there is a visible shift from this experience, they are "moving from surviving the growth to navigating it with more clarity and confidence". They have stronger trust, clearer roles, and a healthier sense of structure; "people feel more supported, more empowered, and more willing to step up."
One of the most powerful insights was realizing that many of their challenges weren’t a lack of commitment, but the natural “growing pains” of a team expanding faster than its systems. As the team reflected on this, the organization began to embrace change with greater openness, alignment, and shared responsibility.